Advantage Motor Works delivers a superior product in addition to a complete customer satisfaction experience. How do we do that day after day? CUSTOMER SERVICE! • At the service counter or over the telephone, our customers always have a pleasant, informative, and beneficial experience. • Our shop is clean, orderly, and laid out for maximum flow and efficiency. • We welcome the customer; find out what service they need and when they need it. • Customers are informed of several options and are empowered to make their own decisions based on facts, not speculation, or high pressured and unnecessary sales. • Customers have confidence and trust in our shop. • Customers are provided with a quality product and exceptional service from start to finish. In order to provide an exceptional customer experience, AMW follows these basic steps: • Obtain a written & verbal history from the customer in order to pinpoint need. • Provide a written quote for work to be done, based on thorough research and current market trends, within + or – 10% of actual cost. • Constant, clear communication between the customer and machinist. • If any deviation in the original work order/quote is necessary, it is clearly and immediately communicated to the customer. • If the customer agrees to any change he/she must sign for approval of said change each and every time. All changes are documented and written approval is obtained. • Warranty availability for certain applications are fully explained and documented. • Once a job has been completed the customer is given complete directions for proper care and maintenance of their remanufactured engine/product. QUALITY: As much as we would like to, we cannot provide both quality parts and professional workmanship and low prices. Our regular customers know that our prices may be perceived to be in the higher bracket of the industry but they come back again and again because we do the work right and guarantee both parts and workmanship. Further to this we deliver real value. We will not market just to draw people in and use high pressure tactics to sell unneeded work. Please note that our labor rates must include the wages of our highly trained and skilled machinists plus other overhead costs such as rent, equipment, insurance, utilities, business and payroll taxes, etc. Please do not hesitate to ask for a quotation on any work or service. We welcome the opportunity to discuss with our customers the value they’re receiving for their money.